This page explains how to reach the right team depending on what you need. Questions about the content on Spinanga come to us; account issues, deposits, withdrawals and bonus queries go to the operator's support channels.
Reaching the spinanga-casino.org.es editorial team
For questions about articles, corrections or general enquiries about this site, write to [email protected]. We aim to respond within 48 hours during the working week.
We cover content-related matters only. We cannot process withdrawals, reset passwords, verify accounts or intervene in disputes with the operator.
Questions about your account
The operator's support team handles registration, deposits, withdrawals, bonuses, verification and technical problems. Reach them at [email protected] or through the 24/7 live chat on the operator's own site.
Have your account email ready when you write in, plus the approximate time any problem occurred and any reference number shown on screen. That helps the first reply answer the actual question rather than asking for background.
For disputes specifically, the operator lists [email protected]. Privacy-related enquiries go to [email protected].
What to expect
The operator states it endeavours to respond to refund requests within 10 business days. For identity verification, documents are usually processed within 10 days after a complete submission. The financial department operates 6 AM to 5 PM GMT, Monday to Friday, which affects withdrawal processing times.
Support is available around the clock through live chat. Email response times are not published, but the operator lists the channels above for routine queries and escalation.
Help with problem gambling
If gambling is no longer entertainment, free confidential support is available 24/7 through GamCare at gamcare.org.uk or the National Gambling Helpline on 0808 8020 133. BeGambleAware at begambleaware.org provides resources and referrals, and GamStop at gamstop.co.uk offers free national self-exclusion across licensed operators.
You must be 18 or over (18+) to use this site. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.