Spinanga does not publish a full list of accepted payment methods on its own pages, though the terms reference credit and debit cards alongside bank transfers. Withdrawal limits scale with VIP tier, and processing takes up to three business days once the financial department picks up a request. Fees apply when a deposit is not wagered at least once before cashing out.
Before your first deposit
The operator sets minimum and maximum deposit amounts at its own discretion. No specific figures are confirmed for individual methods, and the currency you fund your account in determines the limits that apply to you later.
Cards and bank transfers are referenced generically across the terms. Crypto deposits qualify for separate welcome packages — 200% up to 3,000 USDT on the casino side, 100% up to 200 USDT for sport — so crypto rails are confirmed to work, even where the list of supported coins is not named.
Minimum rollover before withdrawal: x1 your deposit. If you cash out before wagering that amount, we charge a 10% commission (minimum €0.50) on standard methods, or 15% if the account was funded via bank card or bank transfer. A separate monthly threshold also applies: requests are declined if you have not wagered at least €20 within the calendar month of the request.
Methods and their trade-offs
The terms mention credit cards, debit cards and bank transfers without naming specific brands or networks. No e-wallet, prepaid voucher or mobile-pay option is confirmed.
Crypto is the only method where both the funding and the payout route are explicit — the separate crypto welcome packages confirm it works in both directions, though withdrawal limits are stated only in fiat equivalents.
Requesting a payout
Follow these steps to cash out:
- Reach the cashier or withdrawal section of your account.
- Choose the method you want paid to — usually the same route you deposited through, though the operator may ask you to use a different one.
- Enter the amount, staying within your tier's daily and monthly caps.
- Submit the request. A maximum of three withdrawals can be pending at once.
- Provide verification documents if this is your first payout or if the operator requests them — see the section on identity checks below.
Requests are worked through by the financial department within three business days after the request is made, or three business days after the last withdrawal was paid out — whichever is later. The department operates 6 AM to 5 PM GMT, Monday to Friday, so requests submitted outside those hours or at weekends join the queue when the desk reopens.
The wait explained
Processing time: up to three business days after the request reaches the financial team, which only operates weekdays during GMT business hours. A Friday-afternoon request would not be picked up until the following Monday at the earliest, then take up to three more business days from there.
The three-day clock also resets if you have multiple requests: the operator starts counting three days after the previous withdrawal cleared, not from when you submitted the new one. Two payouts in quick succession stretch the total wait considerably.
Once the operator releases the funds, the time to your account depends on the payment method itself — card refunds and bank transfers each carry their own clearing windows on top of the operator's internal processing. The three-day figure covers only what happens inside our system.
Caps, fees and currency
Withdrawal limits rise with your VIP level, which is recalculated every 90 days based on deposit, withdrawal and bonus activity. Inactivity for a month drops you to the lowest tier automatically.
| VIP Level | Daily Limit (EUR) | Monthly Limit (EUR) |
|---|---|---|
| Level 1 | €500 | €7,000 |
| Level 2 | €500 | €10,000 |
| Level 3 | €800 | €12,000 |
| Level 4 | €1,000 | €15,000 |
| Level 5 | €1,500 | €20,000 |
Thirteen currencies are supported across these tiers; the EUR figures above show the structure. Your own currency's limits will differ where exchange rates apply, but the tier system works the same way.
Withdrawal fee: 10% of the amount (minimum €0.50), rising to 15% if funded via bank card or transfer, charged only when the deposit was not wagered at least once. This is in addition to the monthly €20 wagering threshold mentioned earlier — both conditions apply.
Dormant-account fee: €5 per month after 180 days without placing a bet. The charge is taken from the balance automatically once the account goes inactive.
Identity checks
We verify identity, age and residence before and after deposits, and before processing a withdrawal. Documents required include a properly certified ID, proof of residence, and proof of ownership plus transaction histories for every payment method used — bank statements or card statements that show the deposits you made.
You have 30 days to provide what is asked for after the request is sent. Processing usually takes ten days after the full set of documents is received, though the timeframe depends on how quickly the financial department can work through the queue.
Refund requests also require an identity document and proof of address, and must be made within 24 hours of the transaction. We aim to respond within ten business days.
When a payout is late or refused
The usual reasons a withdrawal gets held are incomplete verification, a pending request already in the queue, or breaching a bonus term that voids winnings. If you are waiting past the stated window, email the support team with the transaction date, the amount and the method you requested — those details let them check the status without back-and-forth.
The only inbox that can act on a specific payout is the operator's own support channel, not this portal's editorial address. Have your account email ready when writing in, and any reference number shown on screen when the request was submitted.
18+. Deposits and withdrawals should stay within what you can afford to lose — gambling is entertainment, never a way to solve money problems. Free, confidential support is available at BeGambleAware.org or by calling the National Gambling Helpline on 0808 8020 133.