Your Spinanga account is managed directly by the operator at spinanga.com. This portal provides independent information about the sign-in process, but we cannot access, restore or unblock accounts — only Spinanga can do that.
How to sign in to your account
The sign-in route at Spinanga follows the standard process for licensed operators:
- Open spinanga.com in your browser — type the address directly or use a saved bookmark, never through a link in an email or message.
- Locate and click the operator's sign-in button.
- Enter the email address you used during registration.
- Enter your password exactly as you set it, watching for caps lock.
- Confirm to access your account.
If you don't have an account yet, registration also takes place at the operator's site.
Signing in from a phone
Spinanga runs in a mobile browser — Safari, Chrome, Firefox or Edge on your phone uses the same site, the same account and the same password as on desktop. No separate mobile app is required.
The operator's mobile site adjusts to smaller screens automatically. Open spinanga.com, tap the sign-in control, and enter the same credentials you use on a computer.
When sign-in fails
A refused login usually traces to one of a handful of causes, each with its own fix:
- Wrong email or password: Check both fields carefully. Passwords are case-sensitive, and caps lock is a common culprit.
- Unverified account: Spinanga requires identity verification within 30 days of requesting documents. If you haven't completed that process, sign-in may be blocked until you upload a properly certified ID, proof of residence, and proof of ownership of your payment method.
- Browser session issue: Clear your browser's cache and cookies for spinanga.com, then try again.
- Self-exclusion in force: If you requested self-exclusion via email to [email protected], that block stays in place for the duration you chose. The operator will not remove it early.
- Inactivity fee triggered: After 180 days without logging in or placing a bet, Spinanga charges 5 EUR per month from your balance. If your account has dropped to zero, you may need to contact support before you can sign in again.
Recovering a forgotten password
Password recovery happens through the operator's own reset route. Look for a "Forgot password?" or similar link on the sign-in screen at spinanga.com, enter your registration email, and the operator will send a reset link to that address.
If the email you used at registration is no longer accessible — an old work address, a closed inbox, or one you've lost access to — contact Spinanga's support team at [email protected]. They can verify your identity using the documents you provided during account verification and update the email on file.
Account restrictions and blocks
Several operator policies can prevent sign-in, and each has a different cause:
| Restriction | What happens |
|---|---|
| Verification pending | You have 30 days to upload required documents after the operator requests them. Sign-in may be restricted until verification is complete. |
| Self-exclusion | Requested via email to [email protected]. The block remains in place for the period you specified and cannot be lifted early. |
| Inactivity | After 180 days without activity, a 5 EUR monthly fee applies. If your balance reaches zero, the account may be suspended. |
| Account closure with balance | The operator's terms state that account closure is only possible with a zero balance. If you request closure while funds remain, those funds will be voided. |
Who to contact when you need help
Account problems — a forgotten password, a block you don't understand, verification questions — go to Spinanga's own support team. Reach them through:
- 24/7 live chat at spinanga.com
- Email: [email protected]
Before you write, have these details ready so the first reply can be useful: the email address on your account, the approximate date and time the problem started, and the exact message shown on screen if sign-in was refused. The operator endeavours to respond to email within a reasonable timeframe, though response times are not published.
For disputes, the operator lists [email protected]. Privacy-related questions go to [email protected].
Keeping your account secure
Three habits reduce the risk of someone else reaching your account:
- Sign in only at spinanga.com — type the address yourself or use a bookmark. Never follow a link in an email or a message claiming to be from the operator, even if it looks legitimate.
- Use a password you don't use anywhere else. If another site is breached and your credentials leak, a unique password keeps this account safe.
- Sign out when you're done, especially on a shared or public device. A browser left signed in is an open door.
Access to Spinanga is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.